Tim has followed his passion for payments in the UK by being involved across many of the industry’s collaborative developments, with related interests spanning customer service and operational risk, especially economic crime. Having established Nationwide’s first payments security function he now leads payment industry engagement, bringing a mutual perspective to the UK’s payments community. Tim’s a member of the Economic Crime Product and Service Board at UK Finance and has chaired its Interbank Payments Policy Committee.
Connecting with public policy, regulation and payment system operators such as Pay.UK, Tim has been directly involved in bringing to life services such as Confirmation of Payee and remains closely connected to the Payment System Regulator (PSR) since working on the Payments Strategy Forum, particularly on the proposals for a New Payments Architecture (NPA). A key focus of Tim’s work in recent times has been push payment scams and he’s keen to see strategic controls designed into our payment services to inspire trust as well as delivering great service.
A lifelong cyclist and music fan, Tim and his wife Clare live in Wiltshire and have three daughters who’ve migrated north. He cites the growing plurality and diversity of our payments community as a favourite part of his role, second only to the joy of getting to meetings by folding bicycle whenever possible!